Help & Contact

Please select the subject below and click for more information.
  • How do I find an item I am looking for?

    Our category and sub category boxes should hopefully allow you to find what you are looking for with ease, there is also a search bar and in the event you cannot find what you are looking for please call us on 01215598866.

  • What screw and size do I need?

    Screws and sizes differ depending on the application. It’s always best to identify the type of job you are carrying out. This could be wood, metal, drywall, decking or concrete, each type requires a different screw. The size again also depends on the job you are carrying out but generally consider the length of your project, you don’t want the screw appearing out the other side.

  • What’s the importance of wall plugs?

    Wall plugs, also known as anchors or rawlplugs, are small plastic or metal inserts that are used to provide support and secure fixings into various types of walls, such as brick, concrete, or plasterboard. Their importance lies in several key factors:

    • Wall plugs provide support and stability by expanding within the wall material ensuring the wall fixing remains securely in place when weight or pressure is distributed.
    • Prevents damage to the wall surface, without wall plugs fixings can become loose over time causing the wall to crack and the hole to get bigger when weight is applied.
    • Distribution of load, wall plugs distribute the load over a large area of the wall which is important when fixing heavy objects to avoid failure and injury.
  • Why are wall plugs different colours?

    Wall plugs are available in different colours to indicate their size and suitability for specific applications.

    The colour-coding system helps users easily identify the correct plug size and type for the material they are fixing into. Here’s how the colour-coding system typically works:

    Red: Red wall plugs are typically larger and designed for use with larger screws or bolts. They are suitable for fixing heavier items into solid materials like brick or concrete.

    Yellow: Yellow wall plugs are medium-sized and suitable for use with medium-sized screws. They are commonly used for fixing objects into materials like plasterboard or hollow bricks.

    Blue: Blue wall plugs are smaller and designed for use with smaller screws. They are often used for lightweight fixings in materials like plasterboard or softwood.

    Brown: Brown wall plugs are similar in size to yellow plugs but are made of more rigid material, making them suitable for use in harder materials like wood or masonry.

    Green: Green wall plugs are often used for specialist applications or are made from environmentally friendly materials. They may also indicate plugs designed for outdoor use or specific types of fixings.

    This colour-coding system helps ensure a secure and reliable fixing, reducing the risk of damage or failure.

  • How do I properly maintain and care for my DIY tools and equipment?

    To ensure longevity to your tools there are a few requirements you should follow:

    Regular cleaning is a must. After each use wipe down any tools with a clean cloth to remove dirt, dust, and debris. If tools get wet dry them thoroughly to avoid any rust.

    Inspect regularly for any damage and lubricate any moving parts to ensure a smooth operation.

    Storing tools correctly after use is also a necessity. Purchasing a tool bag keeps them clean, rust free, organised and easily accessible.

  • What’s the difference between Pozi Head and Slotted Head?

    Pozi head and slotted head refer to two different types of screw heads. Pozi head screws have a cross-shaped indentation, allowing for better torque transmission and reducing the likelihood of the screwdriver slipping. Slotted head screws, on the other hand, have a single straight line across the top, requiring a flat-blade screwdriver for installation. While both types have their uses, pozi head screws are generally preferred and the most common for their enhanced stability during installation.

  • Why are washers important?

    Washers play a crucial role in securing nuts and bolts effectively. They distribute the load of the fastener over a wider area, reducing the risk of damage to the material being fastened by providing added stability. Additionally, washers help prevent loosening due to vibrations, corrosion, or thermal expansion. Washers are the perfect solution to enhance the integrity and longevity of the connection between nuts and bolts.

  • How can I stop damp and mould?

    Damp and mould can become a nuisance to eliminate, however below are several options which can be used to prevent damp and mould from returning:

    • Damp proof membrane can be used to prevent rising damp and groundwater from entering. The membrane acts as a barrier sheet to protect against moisture eliminating mould and damp.
    • Use moisture-absorbing products like silica gel or dehumidifiers, particularly in areas prone to dampness.
    • Damp Proof Course is a well-known product to protect against moisture, it is generally used on brick or block walls to protect buildings, paintwork and structural issues from rising damp.
    • There are various mould inhibitors available in the form of sprays, paints, or additives that can be applied to surfaces prone to mould growth. These products help prevent mould from forming or spreading on walls, ceilings, and other surfaces.
    • Anti-condensation paints are designed to reduce condensation buildup on walls and ceilings by improving surface insulation and thermal performance. They help mitigate the conditions that promote mould growth.
    • Sealants and caulks can be used to seal gaps and cracks around windows, doors, and other areas where moisture may enter the home. This helps prevent water infiltration and subsequent dampness.
  • What is Drylining?

    Drylining is a technique used to create a smooth, flat surface on walls and ceilings. It involves attaching plasterboard directly onto the existing wall or ceiling structure, rather than applying wet plaster onto to the surface. Drylining offers several advantages, including faster installation, minimal drying time, and the ability to conceal wiring, insulation, and pipework behind the boards. Additionally, it provides a versatile base for painting, wallpapering, or applying decorative finishes. Using the correct screws for drylining is also important to ensure a safe and secure fixing for years to follow.

    For more information or if you have further questions please contact Screwshop where we will be more than happy to assist. Screwshop stock 100’s of products  from top brands at competitive prices. Delivery is also available or collection from our trade counter.

  • How do I return an item?

    Returns

    We want all our customers to be happy with their purchases.

    Returns may be made within 14 days of delivery for unwanted goods or 30 days for faulty/damaged goods

    Please ensure that the goods returned are intact, unused and in the original packaging

    For goods that we have supplied correctly you are entitled to return these to us for a full refund (excluding any shipping paid) Please return goods to us either with original invoice or a photo copy so that we can identify your order.

    Damaged or Incorrectly Supplied Goods

    For goods that are damaged or have been incorrectly supplied we can offer a full refund including any shipping paid or an exchange if preferred.

    Please return goods to us either with original invoice or a photo copy so that we can identify your order. Please also include a note explaining what you would like us to do for you whether it is an exchange or refund.

    Please include an order number even if already discussed by email or over the phone.

    For all returns please make sure that you retain any proof of postage as we can not be held responsible for any returns that do not reach us

    Our returns address and useful contact info

    SCREW SHOP

    Unit 2+3, Waterfall Lane Trading Estate
    Waterfall Lane
    Cradley Heath
    West Midlands
    B64 6PU

    Call us: 0121 559 8866
    Email us: sales@screwshop.co.uk

  • What happens if an item I want is currently out of stock of there is not the full quantity that I have ordered?

    We always try to dispatch complete orders the next day. Most of our items that we stock are available to us next day, once  you have placed your order with us and any of the items are out of stock or the quantity showing in stock is insufficient to fulfill your order, we will contact you at the earliest moment, usually by email or telephone and advise you of when the complete order will be available for dispatch. We will send your order in two or more consignments if immediate dispatch of the items that are in stock is required. We will only charge you carriage once or there will be no carriage charge if your total order exceeds the minimum carriage paid figure you was advised of at the time of completing the order process.

  • Can I order via the website to collect at the trade counter?

    Yes, please select the collection option when checking out, you can pay by cash or card at our Trade Counter. You will be notified once your order is ready for collection, this will normally be next day but can be in as little as one hour. Our trade counter is open from 9am till 4pm Monday to Thursday and 9am till 2.30pm Friday. Trade Counter address is: NE Fasteners Ltd, Unit 2+3 Waterfall Lane Trading Estate, Waterfall Lane, Cradley Heath. B64 6PU.

  • Delivery?

    We will endeavor to ship all orders for delivery the same day. Please note the latest time you can order for next day delivery is 3.30pm Monday to Thursday and 2.30pm Friday.

  • Delivery Charges

    Delivery Charges

    FREE NEXT DAY Delivery (Mon-Fri) for orders over £150 net (excludes Republic of Ireland)

    £5.95 for all other UK NEXT DAY deliveries

    £3.95 for our 1-2 Days Standard Delivery

    £10.95 Delivery charge applies to the following postcodes: AB31-38 AB40-56 BT HS IM IV1-28 IV30-32 IV36 IV40-49 IV51-56 IV63 KA15-17 KA27&28 KW1-17 PA20-38 PA41-49 PA60-78 PH4-44 PH49-50 PO30-41 TR21&25 ZE CHANNEL ISLANDS

    £17.95 Delivery charge applies to Ireland (2-3 Day Service)

    £12.95 Pre 10.30am Next Day Delivery (Mon-Fri)

    £8.95 Pre 12.00 (Noon) Next Day Delivery (Mon-Fri)

    £8.95 Saturday Delivery (All Day)

    £12.95 Saturday Pre 12.00 (Noon)

    £8.95 Sunday Delivery (All Day)

  • VAT

    All prices on our online shop are including V.A.T.

    There is a V.A.T. switch at the top of the page to switch all prices on website to exclude V.A.T.